Refund & Cancellation Policy for Donations

1. General Refund Policy

Please note that all donations made through our website are non-refundable. Once a donation has been successfully processed and received by Sri Sarada Peetham Charitable Trust, we are unable to cancel or refund it. Refunds will only be considered in exceptional cases, at the sole discretion of Sri Sarada Peetham Charitable Trust, or in cases of failed transactions as defined below.

2. Reasons for Non-Refundability

i. Charitable Nature

As a non-profit organisation, Sri Sarada Peetham Charitable Trust relies on the support of donors like you to fund our various spiritual, educational, and social initiatives. Your donation plays a vital role in helping us fulfil our mission, and we allocate these funds responsibly and effectively to serve our community.

ii. Immediate Utilisation

To maximise the impact of your donation, we utilise the funds promptly to address the needs and projects specified by Sri Sarada Peetham Charitable Trust. This ensures that your contribution is put to use efficiently and expeditiously.

iii. Transparency and Accountability

Sri Sarada Peetham Charitable Trust strives to maintain transparency and accountability in all financial matters. The non-refundability of donations helps us ensure the integrity of our financial operations and enables us to provide accurate reports to our stakeholders.

3. Cancellation Policy

Due to the nature of charitable donations, cancellations are not permitted once a donation has been successfully processed. As a donation is considered a voluntary contribution to the Trust’s charitable and spiritual activities, it is non-reversible by its very nature.

i. Voluntary Contributions

Donors are encouraged to carefully review the details of their donation before finalising the transaction. Once the donation has been confirmed, it is deemed final and cannot be cancelled, as the funds are immediately allocated to our ongoing initiatives.

ii. Exceptional Circumstances

In extremely rare cases, such as duplicate transactions or input errors, the Trust may, at its sole discretion, consider the cancellation of a donation. Requests for cancellation must be submitted within 24 hours of the donation and include relevant supporting documentation, such as transaction details and a reason for the request. The decision to approve any cancellation will rest entirely with the Trust and will be final.

iii. Special Fund Contributions

Donations made towards specific programmes, events, or voluntary offerings, such as annadanam (food offerings), event sponsorship, or other sacred services, are treated as irrevocable charitable acts and are not eligible for cancellation under any circumstances.

4. Failed Transactions

Transactions that are successfully debited by the payment gateway but not confirmed back to our system are deemed to be failed transactions. All such transactions are eligible for a refund, governed by the payment gateway partner's refund policy. The payment gateway will be solely responsible for ensuring that the refund is processed successfully, and any issues arising from such transactions must be addressed directly with the payment provider.

5. Contact Information

If you have any questions or concerns regarding your donation, or require further clarification on our refund or cancellation policies, please feel free to contact our support team through the contact details provided on our website. We are more than happy to assist you.

We express our deepest gratitude for your generous support and commitment to Visakha Sri Sarada Peetham’s endeavours in propagating the values of Sanatana Dharma. Your donation helps us make a positive impact on the lives of countless individuals.